Terms & Conditions

Thank you for visiting www.Lancôme.in, an Online Store exclusively for personal care and beauty products in India.

Your visit to this website is subject to this Payment, Delivery and Returns Policy and Terms and Conditions and our Privacy Policy available here in this website

This website is owned and operated by "Net Distribution Services Private Limited", an authorized distributor of Lancôme India. The brand Lancôme belongs to the Loreal India Pvt. Ltd. and is being used on this site under a specific agreement. The policy is issued by Net Distribution Services Private Limited which may be referred to by full name or as Net Distribution or NDSPL or ‘We’ By placing an order on this site you are entering into a purchase/sale transaction solely with Net Distribution. This applies to all cases where the payment is made by all modes i.e. all credit card, bank card, debit card, cheque, bank transfer and other payments are to be made to Net Distribution Services Pvt Ltd.

Your credit card or debit card statements will reflect Net Distribution Services Private Limited. In case of third party statements including bank and credit card statements the merchant name may appear in an abbreviated format.

To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites

After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.

In this section you will be asked for address and other contact information as well as payment related information

Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.

Payment Options

The following modes of payments are available

Domestic and international credit cards issued by banks and institutions that are part of the Visa & Mastercard Network
Visa Debit cards
Netbanking/Direct Debit payments from select banks in India.

A full list is available at the time of Check Out and prior to making payments for purchases

As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and Mastercard you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (Mastercard Secure Code) to complete the transaction.

Product Pricing

Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. We reserve the right to cancel the order incase a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.

Prices are subject to change without advance notice.

All prices on this web site in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument

All orders are accepted at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice.

Our products are liable for GST in India.

Security

Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.

Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

Out of Stock situations

Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.

Delivery of products

Purchases are shipped from our own or third party warehouses/ stores or offices from various points in India. Our endeavor is to make the products reach you within 7-25 Business days from receipt of order and payment depending on the address for delivery.

Order deliveries will be made by our own staff or third party courier and logistics companies or Postal Services usually between 10.30 am – 7 pm Monday –Saturday.

Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.

Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order

We are not responsible for damage of products after delivery.

All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person.

Delivery Charges

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments

Product returns

Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.

To return any items that are damaged or not as per your original order, please inform customer service via email within 48 hours of the delivery along with images of the delivered product (Please ensure that the size of the email does not exceed above 2 MB).

All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition, otherwise the same will not taken back.

Postage and charges for return of these will not be refunded.

Please note that we cannot offer exchanges or refunds on any opened or used products.

Please allow 7 – 8 working days from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete.

CUSTOMER RATINGS AND REVIEWS TERMS:

These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by “Net Distribution Services Private Limited” (the "CRR Service").

By submitting any content to “Net Distribution Services Private Limited” , you guarantee that:

You are the sole author and owner of the intellectual property rights in the content;
All "moral rights" that you may have in such content have been voluntarily waived by you;
All content that you post is accurate;
You are at least 18 years old;
Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree that you may not submit any content:

That is known by you to be false, inaccurate or misleading;
That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
For which you were compensated or granted any consideration by any third party;
That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
That contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold “Net Distribution Services Private Limited” (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.

For any content that you submit, you grant “Net Distribution Services Private Limited” a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at “Net Distribution Services Private Limited's" sole discretion. “Net Distribution Services Private Limited” reserves the right to change, condense, withhold publication, remove or delete any content on Lancôme's website that “Net Distribution Services Private Limited” deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. “Net Distribution Services Private Limited” does not guarantee that you will have any recourse through “Net Distribution Services Private Limited” to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, “Net Distribution Services Private Limited” reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not “Net Distribution Services Private Limited” are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of “Net Distribution Services Private Limited” , its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.